Refund Policy

Effective Date: January 1, 2025

At StandX Space, we are committed to providing exceptional educational experiences through our futuristic holographic learning platform. This Refund Policy outlines the terms and conditions under which refunds are processed for our services and subscriptions.

1. General Refund Policy

StandX Space offers refunds under specific circumstances outlined in this policy. Refund eligibility depends on:

• The type of service or subscription purchased
• The time elapsed since purchase
• The reason for the refund request
• Usage patterns and account activity
• Compliance with our Terms & Conditions

2. Subscription Refunds

2.1 Monthly Subscriptions

14-Day Money-Back Guarantee:

• New subscribers can request full refunds within 14 days of initial purchase
• Account usage must be reasonable (not excessive downloading or abuse)
• Only one refund per user is permitted
• Refund is processed to original payment method within 5-10 business days

After 14 Days:

• Monthly subscriptions are non-refundable after the 14-day period
• You may cancel at any time to prevent future charges
• Access continues until the end of the current billing cycle
• No partial refunds for unused portions of the month

2.2 Annual Subscriptions

30-Day Money-Back Guarantee:

• Annual subscribers can request full refunds within 30 days of purchase
• Account must show reasonable usage patterns
• Limited to first-time annual purchases only
• Refund processed within 10-15 business days

After 30 Days:

• No refunds available after the 30-day guarantee period
• Prorated refunds may be considered in exceptional circumstances (see Section 5)
• Subscription can be cancelled to prevent auto-renewal

2.3 Free Trial Conversions

• If charged after a free trial, refunds follow standard subscription policies
• 14-day refund window begins from the date of first charge, not trial start
• Cancellation during trial period prevents all charges

3. Individual Course Purchases

3.1 Course Refund Eligibility

Individual courses purchased outside subscriptions are eligible for refunds if:

• Requested within 30 days of purchase
• Less than 30% of course content has been accessed
• No completion certificate has been issued
• Course materials have not been downloaded excessively

3.2 Non-Refundable Courses

Refunds are NOT available for:

• Courses more than 30 days after purchase
• Courses where >30% of content has been accessed
• Courses where certificates have been issued
• Discounted or promotional course bundles (unless entire bundle is returned)

4. Special Circumstances

4.1 Technical Issues

If you experience technical problems preventing service use:

• Contact support at [email protected] immediately
• Allow us 72 hours to resolve the issue
• If unresolved, prorated refunds may be issued
• Document issues with screenshots or descriptions

4.2 Billing Errors

• Duplicate charges are refunded immediately upon verification
• Incorrect amounts are corrected and differences refunded
• Unauthorized charges after cancellation are fully refunded
• Report billing errors within 60 days for investigation

4.3 Content Dissatisfaction

If course content significantly differs from descriptions:

• Report discrepancies within 14 days
• Provide specific details about misleading information
• Refunds granted if claims are substantiated
• We may offer alternative courses instead of refunds

5. Exceptional Circumstances

Refunds outside standard policy may be considered for:

• Medical Emergencies: Documented serious illness or injury preventing platform use
• Bereavement: Death of immediate family member
• Deployment: Unexpected military deployment
• Natural Disasters: Events causing extended service unavailability
• Platform Failures: Extended outages exceeding 7 consecutive days

Exceptional refund requests require:

• Detailed explanation of circumstances
• Supporting documentation (medical records, deployment orders, etc.)
• Submission within 60 days of qualifying event
• Review and approval by StandX Space management

6. Non-Refundable Items and Services

The following are NOT eligible for refunds under any circumstances:

• Certification fees and examination costs
• Physical materials shipped to you (books, VR equipment)
• Third-party services integrated with StandX Space
• Custom or personalized educational content created for you
• Lifetime access purchases after 60 days
• Gift subscriptions or promotional codes
• Donations or voluntary payments

7. Refund Request Process

7.1 How to Request a Refund

Step 1: Contact Customer Support

• Email: [email protected]
• Phone: +4076359554216
• Subject line: "Refund Request - [Your Account Email]"

Step 2: Provide Required Information

• Full name and account email address
• Order number or transaction ID
• Date of purchase
• Reason for refund request
• Supporting documentation (if applicable)

Step 3: Review Process

• We review requests within 3-5 business days
• Additional information may be requested
• Decision communicated via email

Step 4: Refund Processing

• Approved refunds processed within 5-10 business days
• Refunds issued to original payment method
• Bank processing may take additional 3-5 days
• Confirmation email sent upon completion

7.2 Required Information

All refund requests must include:

• Account holder's full name
• Email address associated with account
• Transaction date and amount
• Payment method used
• Detailed reason for refund request

8. Refund Processing Times

Payment Method	Processing Time
Credit/Debit Card	5-10 business days
PayPal	3-7 business days
Bank Transfer	7-15 business days
Digital Wallets	3-5 business days

Note: Processing times begin after refund approval and may be longer during holidays or due to banking institution policies.

9. Partial Refunds

Partial refunds may be issued when:

• Service was available for only part of subscription period
• Technical issues affected limited timeframe
• Bundle purchases where only some items are returned
• Prorated calculations for exceptional circumstances

Partial refund calculations:

• Based on unused portion of subscription
• Minimum partial refund: €10 / $10
• Administrative fees may apply (typically 5%)
• Calculated from date of refund request, not date of issue identification

10. Cancellation vs. Refund

10.1 How to Cancel Subscription

• Log into your account
• Navigate to Account Settings → Subscriptions
• Click "Cancel Subscription"
• Confirm cancellation
• Receive confirmation email

After cancellation:

• Access continues until end of paid period
• No future charges occur
• Account remains active (data preserved)
• You can resubscribe at any time

11. Chargebacks and Disputes

If you file a chargeback:

• Your account will be immediately suspended pending investigation
• Access to all content and services is revoked
• Certificates may be invalidated
• Future purchases may be restricted

We encourage you to:

• Contact us before initiating chargebacks
• Allow us opportunity to resolve issues directly
• Work with our support team for faster resolution

12. International Refunds

For customers in Germany, Georgia, and other jurisdictions:

• EU Customers: Benefit from 14-day cooling-off period under EU Consumer Rights Directive
• Georgian Customers: Subject to Georgian consumer protection laws
• Other Jurisdictions: This policy applies unless local laws provide greater rights

Currency considerations:

• Refunds issued in original payment currency
• Exchange rate fluctuations may affect final amount
• Currency conversion fees are customer's responsibility

13. Rights and Limitations

13.1 StandX Space Reserves the Right To:

• Deny refunds for suspected fraud or abuse
• Limit refunds to one per customer per year
• Investigate unusual patterns of refund requests
• Terminate accounts with excessive refund history
• Modify this policy with 30 days notice

13.2 Your Rights

Nothing in this policy limits your statutory consumer rights under applicable law, including:

• Rights to refunds for defective or misrepresented services
• Protection under consumer protection legislation
• Rights to dispute resolution through regulatory bodies

14. Frequently Asked Questions

Q: Can I get a refund if I don't like the course content?

A: Yes, within 30 days if you've accessed less than 30% of the content.

Q: What if I forgot to cancel my subscription?

A: Contact us immediately. We may issue refunds for accidental renewals if requested within 7 days and account shows no recent activity.

Q: How long do refunds take?

A: 5-10 business days after approval, plus additional bank processing time.

Q: Can I get refunds for multiple courses?

A: Each course is evaluated individually based on this policy's criteria.

Q: What if I purchased through a third party?

A: Contact the third-party platform for refunds; their policies apply.

15. Contact Information for Refund Requests

16. Policy Updates

StandX Space may update this Refund Policy to reflect:

• Changes in business practices
• Legal or regulatory requirements
• Customer feedback and improvement initiatives
• New products or services

Policy changes:

• Effective date updated at top of document
• Users notified via email for material changes
• 30-day notice provided before implementation
• Continued use constitutes acceptance of changes

Thank you for choosing StandX Space. We value your trust and are committed to providing exceptional educational experiences and fair refund practices. For any questions about this policy, please contact our support team.